Who we help · Logistics and freight
Spend less time preparing every shipment file.
Carbon helps freight forwarders, logistics providers and hauliers in the UK and the Netherlands find where AI pays off across quoting, documentation and customer service, build it into the systems they already run, and measure the result against their own numbers.
01Where the hours go
Where the hours go.
Quote requests arrive by email, and someone looks up rates across carriers. Shipping documents are re-keyed into the transport management system. Customs data is checked line by line. Teams chase carriers for updates and answer customers asking where their shipment is. Carrier invoices are checked against agreed rates by hand. Volumes rise and fall, but the work behind every shipment file stays the same.
02How the work changes
The same work, running differently.
Each workflow is measured against a baseline set before anything is built. The measures named here are agreed with each client, not results already achieved.
- 01
Quote requests.
A quote request email becomes a priced draft, built from your rate cards and carrier rates. Your team reviews and sends it. Measured by quote turnaround. Win rate is tracked separately.
- 02
Shipment documents.
Bills of lading, commercial invoices and packing lists become a checked shipment file in your system. Your team resolves anything that doesn't match. Measured by time per file and error rate.
- 03
Customs preparation.
Commercial documents become declaration data, checked for gaps. Your declarants review and submit. Measured by time per declaration and the rate of queries and holds.
- 04
Exceptions and customer updates.
Carrier data becomes an early warning of delays and missed collections. Customer updates go out within rules you set, and your team decides what to do. Measured by time to detect and contacts per shipment.
- 05
Carrier invoice checks.
Carrier invoices are matched against agreed rates and actual shipments. Discrepancies go to your team to dispute. Measured by cost per invoice and overcharges recovered.
03How we start
How we start
Discover is the first step, with a fixed scope in one function. We assess AI readiness across your leadership team, map how the work runs today and rank the workflows where AI will create the most value. You sign off each stage and can stop at any stage. How we work
Built on your systems
We start from your transport management system, customs software, carrier portals and inboxes, subject to access and integration checks. Your team keeps ownership of the workflows, and every result is reported against a baseline set before anything is built.
Consolidating?
Every business you acquire arrives with its own transport management system, rate cards and carriers. The workflow design is reused across your businesses. Integration with each transport system and carrier, and local processes, are assessed for each one. Private equity
04Questions logistics companies ask
Do you submit customs declarations?
No. We prepare and check the data. Your declarants review it and submit, so responsibility stays where it legally sits.
What happens to the people doing this work today?
Role changes, and where freed capacity goes, are agreed with your leadership and the people involved from the start. The work that needs judgement stays with your people: exceptions, carriers, customers and decisions.
How long until something is live?
Discover has a fixed scope. Scale takes about 90 days per workflow, and we agree the timeline with you before you commit.
Start with one function and one metric.
Tell us the workflow you want to improve and the result that matters. We will agree where to start.