Who we help · Distribution and wholesale
Process orders with less rekeying and fewer exceptions.
Carbon helps distributors and wholesalers in the UK and the Netherlands find where AI pays off across order-to-cash and procurement, build it into the systems they already run, and measure the result against their own numbers.
01Where the hours go
Where the hours go.
Orders arrive by email, PDF and phone, and someone types them into the ERP. Quotes are built from price files by hand. Supplier invoices are matched line by line. Customers call to ask where their order is. And packaging rules now mean chasing suppliers for data that nobody has in one place. In a low-margin business, each of these adds cost and ties up capacity. Financial effects are assessed with you.
02How the work changes
The same work, running differently.
Each workflow is measured against a baseline set before anything is built. The measures named here are agreed with each client, not results already achieved.
- 01
Order intake.
Orders from email, PDF and portals become draft ERP entries, checked against price lists and stock. Routine steps run within rules you set, and your team handles the exceptions. Measured by orders per person, error rate and time to confirm.
- 02
Quotes and pricing.
Price files, margin rules and past deals become a draft quote. Your sales team reviews and sends it. Measured by quote turnaround and win rate.
- 03
Supplier invoices.
Invoices are matched against purchase orders and receipts. Mismatches go to the right person to resolve. Measured by cost per invoice and exception rate.
- 04
Customer queries.
Order status and stock questions are answered from live data. Your team takes the conversations that need a person. Measured by response time and contacts per order.
03How we start
How we start
Discover is the first step, with a fixed scope in one function. We assess AI readiness across your leadership team, map how the work runs today and rank the workflows where AI will create the most value. You sign off each stage and can stop at any stage. How we work
Built on your systems
We start from the ERP, warehouse system and inboxes you already run, subject to access and integration checks. Your team keeps ownership of the workflows, and every result is reported against a baseline set before anything is built.
Consolidating?
Every distributor you acquire arrives with its own ERP, price files and habits. The workflow design is reused across your businesses. Integrations, permissions and local processes are assessed for each one. Private equity
04Questions distributors ask
Do we need to replace our ERP?
We start from your existing systems, subject to access and integration checks.
What happens to the people doing this work today?
Role changes, and where freed capacity goes, are agreed with your leadership and the people involved from the start. The work that needs judgement stays with your people: exceptions, customers, suppliers and decisions.
How long until something is live?
Discover has a fixed scope. Scale takes about 90 days per workflow, and we agree the timeline with you before you commit.
Start with one function and one metric.
Tell us the workflow you want to improve and the result that matters. We will agree where to start.